USHG Learning and Enrichment Opportunities for All Employees

Please click on the Learning and Enrichment opportunities listed below to enroll

Click here for a calendar version of our Learning and Development programs.

 

Learning:

We offer Learning opportunities to support your professional growth within USHG.  You will be paid at your regular base rate of pay when you attend these Learning opportunities.
 

New Hire Orientation

Orientación para Empleados Nuevos:

An introduction to USHG for all Employees.  This 3-hour training includes:

Enlightened Hospitality 101:  Who We Are

An introduction to Union Square Hospitality Group, Our Family Values, and what makes our system of hospitality ‘enlightened.’  The course includes a brief history of our businesses and organization.  Participants will also learn USHG buzzwords and concepts including skunking, charitable assumption, agents and gatekeepers.

Benefits:  Why USHG?

An introduction to the Perks of working at USHG.  Review opportunities for medical, dental, and vision insurance as well as how and when to enroll.  Learn about our 401k Plan (with company match!), flex spending, Pre-tax Transit sign up, discounts at local businesses, and our employee discount dining program

Professionalism in Hospitality

Where do we draw the line?  Awareness is the first step to achieving sensitivity, so learn your rights and responsibilities as USHG employees to contributing to a safe work environment.  Understand how your language and behavior impacts your team to create a positive atmosphere.  Through discussion, surface real-life examples of difficult situations and how to navigate them.

Hospitality and Service Seminar with Danny

Danny Meyer himself leads this this 90-minute service seminar, which covers every aspect of service – from the greet to the clear to the check. If you want to know what makes USHG’s style of service so special, start here

ABCD (Always Be Connecting Dots)

Learn how collecting and connecting dots can improve both the guest and the employee experience.  Watch videos that illustrate the concepts of Agents and Gatekeepers, Turning over the Rocks, finding the Yes, and Understanding the Guest’s agenda.  Role Play ‘signs’ to help make guests and your colleagues ‘feel important.’

Writing a Great Next Chapter

We differentiate ourselves by how we recover from our mistakes.  Honoring mistakes as opportunities to grow, we humbly share lessons learned with each other to fuel learning and innovation.  Practice Acknowledging, apologizing, Acting, and Applying additional generosity when we’ve missed the mark.

Getting the A: Food Safety

Review food safety and sanitation practices, and evaluate service scenarios to decide the best response.  Share tips to keep your guests and staff healthy, propose responses to potential health hazards in the workplace.

Nurturing Growth

Explore the possibilities for growth at USHG through career planning.  Set yourself up for success with useful tips for interviewing and crafting your resume, and reflect on how you’d like to grow here.

Interviewing Skills and Resume Writing Workshop

Set yourself up for success with useful tips for interviewing and crafting your resume.  Discuss how to best represent yourself when you are ready to grow into a new role, and practice responding to interview questions.  Participants should feel free to bring a copy of their current resume; there will be time during the workshop to receive individual feedback from Hiring Managers.

Training for Intervention Procedures (TIPS)

Identify Tips for safe service to help our guests enjoy alcohol responsibly. Watch videos to assess guest intoxication and server responses, and role play appropriate responses to tricky guest situations. Class culminates with a TIPS exam (40 question test), and a certification that is valid for three years.)  If you are interested in attending, please connect with your People Manager, and reach out to Catherine Hines at chines@ushgnyc.com.

English as a Second Language Training

We are thrilled to offer ESL training for hourly employees.  ESL will be offered in 12-week modules, and employees are expected to commit to all 12 classes within each module.  This is a mixed-level class, open to all non-native English speaking employees who wish to improve their English language skills. The first module will begin on Monday, February 1st, and anyone interested in participating should connect with their chef or GM and reach out to Catherine Hines at chines@ushgnyc.com
 

Enrichment:

We offer additional opportunities to continue your personal and professional education.  These opportunities are optional, and you will not be paid for attending our enrichment programs.

Career Coaching

One-Size-Fits one guidance for your career path!  Solicit non-biased career advice in a safe and confidential space.  Use this time to ask questions, get advice, and learn more about what tools and resources are available to you to support your career development.  These 30 minute sessions allow you to talk as broadly or specifically as you would like!

Getting to Know the Home Office

An introduction to the resources available to you from our Home Office team.  Take a tour of the office to put faces to names, and strengthen your connection to a whole network of people eager to support you.  If you are interested in participating in a future Getting to Know the Home Office panel discussion, please reach out to Catherine Hines at chines@ushgnyc.com.